Frequently asked questions


Q- How does a coupon code work?

A- We, at Peony love to look after our customers. Every now and then we create a coupon code to help them save money on our products to show we care. Coupon codes are entered at the checkout to provide you with the specific discount.

IMPORTANT NOTICE: Coupon codes to be used separately. Meaning; if we offer more than one coupon code you can use only 1 per checkout.

 

Q- What are the payment options?

A- At the mean time, Peony offers Cash On Delivery payment service only. However; we are currently working to provide you with website payments with PAYPAL,VISA and/or MASTERCARD.

 

Q- Are there other ways to place an order?

A- Yes, you can simply place an order through the phone on the numbers below:

+201020368812,  +201019999622

ABOVE NUMBERS ARE ALSO AVAILABLE ON WHATSAPP TOO!

 

Q- Do you have a physical store?

A- Yes, we have a showroom in Maadi at the below address:

83, Street 105 Maadi, Cairo, Egypt

 

Q- Is it possible to change or update my order after it has been replaced?

A- At Peony we work very closely to make sure that your order is shipped correctly. You can always call our Customer Service to change size or quantity on any of the below numbers:

+201020368812 +201019999622

Please make sure you have your order number ready before the call.

 

Q- Can I return/exchange my order?

A- Our #1 goal at Peony is customer satisfaction.

Therefore; we offer our customers 14 days to return/exchange on all our products range.

To be able to get the return done, your item must be unused and in the same condition that you received it in.

It also must be in its original packaging.

Refunds (if applicable):

Once we receive your return and inspect it, we will contact you to notify you that your returned item has been received. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed within a certain amount of days (usually within 10 working days) through Bank Deposits', Vodafone Cash or Post Office.